Shipping Policy

as of March 2025

Free Shipping in continental USA

We aim to ship orders within 24 hours, but due to part delays form vendors, the shipment may delayed up to 7 to 10 days. All orders $29.00 and over receive free shipping. If you order on the weekend, please note that we do not work every weekend, therefore expect your order to be shipped out from Titan Water the next business day.

Please note: We offer free shipping in the continental USA. If you are located in Hawaii or Alaska there will be an additional shipping fee.

Billing Information

Your credit card will be billed as Titan Water Solutions, or Titan Plumbing and Water Solutions.

Shipping: Tracking your products

You will receive a tracking ID via your preferred e-mail for every order. Unfortunately, in rare cases, as is the case during a tracking-data base update by the carrier or due to the complexity of a carrier’s tracking system it is possible that tracking information will become unavailable. If this happens, we kindly advise that you allow for up to 48-hours for our data base to update; meanwhile always feel free to contact customer service for more information regarding your order.

Undeliverable Packages

Sometimes we do have packages returned as “undeliverable.” That said, we offer full refund minus shipping cost (in cases where delivery failed due to address error not the fault of Titan Water Solutions) for all undeliverable packages returned to us.

We do not re-ship undelivered packages. If you are still interested in items returned undelivered, kindly place a new order on our online store. Contact us if any of these occurs: 1). You suspect your package won’t be delivered as addressed; 2). You are yet to receive a notice confirming its return; or 3). Its weeks past the estimated delivery date and you are yet to get a refund.

Refused Shipments

Titan Water Solutions, will at its own volition choose to charge a customer return shipping charges if an item is refused upon delivery at no fault of ours. For items refused before delivery, Titan Water will not be held liable for the shipping cost. Titan Water Solutions reserves the right to charge 25% restock plus freight/shipping charges for all refused packages.

Damage and/or Lost Shipment

For claims of damaged or lost items (Small Package), return must be made within 10 days of delivery. As for freight shipment, it is the responsibility of the customer to inspect and report any damage/loss to the freight driver right away. For purpose of filing claims, we may request photos of damage from you. Please, due to the meticulous process involved, investigations may take up to 14 business days for loss and damage claims.

Policy On Cancellation

You reserve the right to cancel any order before the shipping process commences. Note that orders that have commenced the shipping process cannot be cancelled by you or our customer support team. However, you are allowed to return the item for a refund minus the restocking fees and any shipping charges. Contact our customer service via phone (not email) to initiate a cancellation of your order.

If you have any questions on our shipping policy, contact our team today.