Warranty

If TWS equipment is determined to have failed as a result of a manufacturing defect within the applicable period below, TWS will, at its sole discretion, repair or replace the defective part at NO CHARGE to the CONSUMER (excluding labor and applicable shipping and handling costs). All periods are measured from the date of original installation.

1.1 Whole-Home Systems

1.2 Ultraviolet Lights

Ultraviolet lights, excluding bulbs and sleeves, are warranted for 1 year from the date of original installation.

1.3 Drinking Water Systems

Drinking water systems, excluding replacement exchange modules and inline filters, are warranted for 1 year from the date of original installation.

1.4 Ion Exchange Resin and Treatment Media

Ion exchange resin and treatment media are not covered under this warranty. Coverage for resin and media is available only to CONSUMERs enrolled in the Titan Care maintenance program, as described in Section 2.

1.5 Renewable and Consumable Components

This warranty does not extend to renewable or consumable components, which are expected to be replaced through the normal course of maintenance. These include, without limitation: filter cartridges, inline filters, replacement exchange modules, ultraviolet bulbs and sleeves, o-rings, seals, and gaskets.

An Extended Lifetime Warranty is available exclusively to CONSUMERs enrolled in the Titan Care maintenance program. It is not available for separate purchase and cannot be obtained by any other means.

2.1 Eligible Equipment

The Extended Lifetime Warranty applies only to whole-home systems. Ultraviolet lights and drinking water systems are not eligible for extended coverage and remain subject to the 1-year periods stated in Sections 1.2 and 1.3.

For as long as the CONSUMER remains continuously enrolled in Titan Care in good standing, the following whole-home components are covered for the duration of the CONSUMER’s ownership of the original equipment at the original installation address (hereinafter “LIFETIME”):

• Tanks
• Control valves
• Ion exchange resin and treatment media, including replacement of resin and media exhausted through normal service

Rented equipment is serviced and maintained by TWS as its owner under the terms of the rental agreement. CONSUMERs renting equipment from TWS receive the Extended Lifetime Warranty described in this Section 2 on the same terms as CONSUMERs who purchased their equipment, provided they remain enrolled in Titan Care.

All other terms, exclusions, and limitations of this warranty continue to apply.

2.2 Automatic Enrollment — First Year Included

Every whole-home system installed by TWS includes one year of Titan Care at no additional charge, beginning on the date of original installation. The CONSUMER is enrolled automatically; no action is required to activate coverage during the first year.

At the end of the complimentary first year, the CONSUMER must continue in Titan Care on a paid basis, without interruption, in order to keep the Extended Lifetime Warranty in force. TWS will notify the CONSUMER in advance of the first renewal and of each renewal thereafter.

2.3 Continuous Enrollment Required — No Lapse in Coverage

Extended Lifetime coverage is conditioned on continuous, uninterrupted enrollment in Titan Care from the date of original installation forward. To maintain the extension, the CONSUMER must:

• Continue in Titan Care on a paid basis when the complimentary first year ends, with no gap in enrollment;
• Keep all Titan Care fees current and paid in full;
• Permit TWS to perform all scheduled maintenance visits under the program; and
• Remain in good standing under the terms of the Titan Care agreement.

Any lapse in Titan Care enrollment permanently terminates the Extended Lifetime Warranty. A lapse includes declining to continue at the end of the complimentary first year, cancellation by the CONSUMER, or refusal or repeated failure to allow a scheduled maintenance visit to be performed.

Payment for each renewal term is due on the renewal date. If payment has not been received by the last day of the calendar month in which the renewal is due, enrollment lapses.

Once terminated, the Extended Lifetime Warranty cannot be reinstated, and re-enrollment in Titan Care at a later date will not restore it. Coverage reverts to the standard periods in Section 1, calculated from the original date of installation — not from the date of any lapse or re-enrollment.

2.4 Non-Transferable

The Extended Lifetime Warranty is personal to the original residential purchaser and terminates automatically upon sale or transfer of the property, transfer of the equipment, or relocation of the equipment from the original installation address.

2.5 Labor and Parts

Repair and replacement under this warranty excludes labor. For CONSUMERs enrolled in Titan Care, all labor and parts costs for service calls are covered under the Titan Care program for as long as enrollment remains active, excluding consumable components such as ultraviolet bulbs and sleeves, and reverse osmosis filters and membranes, which remain the CONSUMER’s responsibility as described in Section 1.5.

3.1 Purchased Equipment

Upon completion of installation, purchased equipment becomes the personal property of the CONSUMER. The CONSUMER is solely responsible for the equipment, including its operation, monitoring, upkeep, and any consequences arising from its presence on the property.

3.2 Rented and Leased Equipment

Equipment provided to the CONSUMER on a rental or lease basis remains the property of TWS at all times and does not become the personal property of the CONSUMER, regardless of the length of the rental term or the total amount paid. Rented equipment may not be sold, transferred, encumbered, relocated, or altered by the CONSUMER.

TWS retains the right to access the property to inspect, service, or remove rented equipment upon termination of the rental agreement, non-payment, or breach of its terms. TWS will provide the CONSUMER with 5 business days’ advance notice before removing rented equipment.

3.3 No Liability for Damage Caused by the Equipment

Except as expressly provided in Section 3.4, TWS is not responsible for any damage caused by the equipment after installation, including without limitation water damage, flooding, leaks, overflow, mold or mildew, damage to flooring, walls, cabinetry, furnishings, or personal property, loss of use, or any resulting repair or remediation costs. This exclusion applies whether the equipment is purchased or rented, regardless of the cause of the equipment’s failure, and regardless of whether the equipment is within any warranty period stated in this document.

The CONSUMER is responsible for maintaining appropriate homeowner’s insurance covering such loss.

3.4 Limited 30-Day Workmanship Coverage

For 30 days from the date of original installation, TWS will cover property damage that results directly from defective workmanship in the installation performed by TWS — that is, from how the system was connected and set in place. This includes the plumbing connections, fittings, drain line, bypass, and mounting installed by TWS. This coverage ends entirely at the close of the 30-day period.

This coverage does not extend to the equipment itself. Damage arising from the unit leaking, failing, malfunctioning, overflowing, or otherwise not performing as intended is not covered under this provision at any time, including during the first 30 days. Defects in the equipment are addressed solely under Section 1, which provides for repair or replacement of the defective part only. TWS has no liability for property damage resulting from equipment failure.

To be eligible under this provision, the CONSUMER must:

• Notify TWS of the damage in writing within the 30-day period;
• Permit TWS to inspect the installation and the affected area before any repair or remediation work is performed; and
• Take reasonable steps to stop the water and limit further damage upon discovery.

This provision does not apply to plumbing not installed by TWS, drain or sewer backups, changes made to the installation by anyone other than TWS, or the CONSUMER’s failure to promptly report or mitigate a leak. After 30 days from the date of original installation, TWS has no liability for property damage of any kind.

This warranty extends only to the CONSUMER for damage resulting from defects in materials and workmanship, and does not include renewable components. It does not extend to damage caused by the CONSUMER’s neglect or abuse, or by accident; to damage caused by wind, hail, or abnormal weather conditions; or to damage caused by acts of God, civil insurrection, or extraordinary circumstances beyond the control of TWS.

TWS shall not be liable for any direct or indirect damage arising from the use of the equipment, and in no event shall coverage under this warranty exceed the purchase price of the equipment.

TWS cannot know the characteristics of the CONSUMER’s water supply or the purpose for which the equipment is being purchased. Water quality also varies seasonally and over time. Therefore, TWS assumes no liability for the determination of the proper equipment necessary to meet a CONSUMER’s requirements, nor does it authorize others to assume such obligations on its behalf.

This warranty excludes any equipment which was not manufactured by TWS and installed by an authorized TWS dealer, or on which the date code has been removed or altered. Any tampering with or attempted repair of the equipment performed by anyone other than an authorized dealer, including the CONSUMER, voids this warranty.

Failure to perform proper and timely maintenance on the equipment voids this warranty, whether or not the CONSUMER is enrolled in Titan Care.

In order to be considered for validation, all claims for warranty coverage must be accompanied by a copy of the purchase agreement indicating the date of initial installation, and proof of the CONSUMER’s residency, such as a current real estate annual tax bill, utility bill, or credit card statement. Claims under the Extended Lifetime Warranty must additionally be supported by proof of continuous Titan Care enrollment; TWS program records shall be controlling. TWS reserves the right to inspect the TWS equipment prior to honoring any warranty claim.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Any and all inquiries or claims under this warranty must be submitted in writing to:

The Titan Water Solutions service area is a 50-mile radius of our location at 6160 N. U.S. HWY 41, Apollo Beach, FL 33572. If you are beyond this service area, there is a charge for repair services. We do not offer service beyond the radius described above unless the customer pays the extended service charge. We do, however, install in most of South Florida as a courtesy to our customers.

If the CONSUMER is located beyond the service area, the CONSUMER is responsible for performing their own service and maintenance on the system in order to maintain the warranty. Failure to perform proper maintenance will void this warranty. Because Titan Care requires scheduled maintenance visits performed by TWS, the Extended Lifetime Warranty is available only to CONSUMERs located within the service area.