Titan Plumbing and Water Solutions LLC - logo

Best In Whole Home Water Filtration

FAQs

Titan Water Solutions

Have a water-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What is soft water?

    Soft water is water that has had minerals like calcium and magnesium removed. These minerals are naturally present in hard water, which is common in many areas. A Titan Water System treats water as it enters your home, removing these hard minerals before the water flows through your pipes and appliances. Soft water is defined as having less than 1 grain per gallon (gpg) of hardness minerals, while hard water has 3.5-7 gpg. Titan's whole home filtration systems provide both water softening and conditioning, ensuring the healthiest water for all household uses.

  • Why does soft water make me feel slippery?

    The slippery feeling you experience with soft water is actually the sensation of truly clean skin. A Titan water system eliminates impurities, leaving no mineral residue on your skin to trap soap, dead skin cells, or other particles. This absence of residue also prevents skin dryness. Soft water allows soaps to lather more effectively and rinse off completely, similar to how it prevents water spots on glassware and silverware. As a result, you'll likely find that you need to use less soap for the same cleaning effect.

  • How much salt does my system need?

    Your water softening system only requires enough salt to perform a regeneration cycle. We advise filling the salt bin to no more than half its capacity to prevent salt bridging. It's important to note that the amount of salt does not affect water cleanliness. The salt's primary function is to clean the resin that softens the water during the regeneration process.

  • How does a water softener work?

    Contrary to common belief, salt itself doesn't soften water. Water softeners use negatively charged ion exchange resin beads to filter out hard water minerals. These resin beads become charged when mixed with a sodium or potassium solution. During the softening process, the resin collects and removes hardness from your water. The Titan Water System not only softens water but also eliminates chlorine taste and odors often present in municipally treated water. The term 'regeneration' refers to the process of cleaning and recharging the resin with the sodium solution.

  • Can I drink my tap water after it's filtered?

    Yes, you can safely drink your tap water after it has been processed by your Titan Water System. Our system not only softens the water but also removes unpleasant odors, tastes, and chemicals, resulting in water quality comparable to bottled water.

  • Why is there water in my salt tank?

    The presence of water in your salt tank is normal and expected. This water, known as brine, is part of the system's self-regulating process. The system is designed to maintain the appropriate amount of water in the brine tank. However, if you suspect a leak, please contact Titan Water Solutions for assistance.

  • My water feels too soft, can I adjust it?

    No, it is not possible to adjust the softness of your water. The water softening process removes minerals to a specific degree, resulting in consistently soft water. The system is designed to remove minerals to the optimal level for household use.

  • How often is my system serviced with Titan Care?

    Titan Care provides a bimonthly service schedule. Our technicians visit every other month to replenish your salt supply and conduct a comprehensive system check to ensure optimal performance of your water softening system.

  • What is the pink slime in by bathroom?

    This pink/orange slime is an airborne bacteria called Seratia Marcesens. For more info on S. Marcesens you can go here.

  • Do you think your water smells?

    This phenomenon is quite common in Florida for several reasons. It's not always the water that's responsible for any unpleasant odors. There’s an effective way to determine whether the issue lies with the water or the drains.


    Unlike well systems where sulfur is the culprit, if sulfur is present, all the water in the home will consistently smell. This is less likely with city water, as it is heavily treated with chemicals like chlorine and chloramine, which eliminate sulfur bacteria.


    The most frequent cause of odor is the drains. When you turn on the water and experience a sewage smell that dissipates in about 30 seconds, it usually occurs in bathroom sinks, like those in a master bathroom. This happens because the drain line uses an S-trap, which doesn't vent sewer gas through the roof. There’s a vent cap beneath the sink, and when you turn on the water, sewer gas trapped in that vent escapes through the drain, leading to the odor that you mistakenly attribute to the water. Refer to the diagram to see the difference between an S-trap and a P-trap.

  • Is dirt in the brine tank normal?

    If you own or operate a water softener, you may notice a layer of dirt or grime forming inside the tank. It can appear gray or foamy, which might be a little unsettling, but it’s completely normal.


    This buildup occurs because water softener salt is not 100% pure; it naturally contains some impurities. Additionally, dirt or grime can be present in the water before it’s filtered.


    It’s important to know that a small amount of dirt in your brine tank is perfectly normal. The brine water never enters your home, and our water softeners are designed to filter out any dirt before it reaches your water supply. However, some customers choose to wipe out their system occasionally for added reassurance.

Share by: